Refund policy

30-Day Returns

You can request a return within 30 days of receiving your Memory Orb, including if you change your mind.

How to Request a Return

Email mygifthaven@outlook.com with your order number and tell us which item you’d like to return. We’ll email you the return address and instructions. Please wait for our reply before shipping your item back.

You’re responsible for return shipping costs unless applicable law requires otherwise.

Damaged or Defective Items

If your Memory Orb arrives damaged or defective, email us with your order number and photos of the issue, if available, so we can help.

Refunds

Once we receive and review your return, we’ll email you with the outcome. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you have under applicable law.